Playing the Field (Service) LIVE
The Simpala Customer Forum
Join us, and hear directly from our customers at this in-person event.
Thursday 22nd May, 2025 | 9:30am start
Salesforce Tower, London
Field service can feel like a never-ending puzzle – who, where, when and with what tools. The bigger your organisation, the more complex the puzzle becomes. That’s where Salesforce Field Service comes in.
In partnership with Salesforce, we’re hosting an in-person event to help you understand exactly how this solution can tackle key challenges and benefit your organisation. The main speaker is a Simpala customer who, since implementing the solution, has enjoyed a 13-week ROI and multiple cost savings.

Agenda
Arrival, Tea & Coffee
Sarah Machin, Power Saving Solutions
From spreadsheets to savvy: how we levelled up our operations with Field Service
Stefan Jankowski, Salesforce Field Service Specialist
How to scale your operations with agent-first Field Service
David Okpala, Simpala Co-Founder
How to prepare your team for change and promote ROI
Panel Q&A Session
Light Lunch & Follow Up Chats
About the Speakers

With over 22 years’ experience across many industries, Sarah is a highly skilled Business Services Director, known for her expertise in process optimisation, compliance management and business transformation. Most recently, she’s transformed critical internal processes at PSS to help improve efficiency, cost effectiveness and customer service. Sarah inspires and motivates her teams, colleagues and partners with her innate ability and infectious personality.

As our Co-Founder and Head of Delivery, David is 12x certified and has delivered over 250 projects over the last 10 years. He’s served as a member of the partner advisory board for Salesforce internationally. David specialises in manufacturing and high-tech, but loves any industry challenge. Each project, David cuts through all the noise, truly listens and helps customers benefit from a solution that actually works for them.

Stefan is a Field Service Specialist at Salesforce with extensive experience helping organisations across industries optimise their service operations. With a strong technical background in software, service, and infrastructure solutions, he specialises in designing and implementing field service strategies that enhance efficiency, customer satisfaction, and business growth.