Playing the Field (Service) LIVE

The Simpala Customer Forum


Join us, and hear directly from our customers at this in-person event.
Thursday 22nd May, 2025 | 9:30am start
Salesforce Tower, London

Field service can feel like a never-ending puzzle – who, where, when and with what tools. The bigger your organisation, the more complex the puzzle becomes. That’s where Salesforce Field Service comes in.

In partnership with Salesforce, we’re hosting an in-person event to help you understand exactly how this solution can tackle key challenges and benefit your organisation. The main speaker is a Simpala customer who, since implementing the solution, has enjoyed a 13-week ROI and multiple cost savings.

Power Saving Solutions Hussh Pods

Agenda

09:30 - 10:00

Arrival, Tea & Coffee

10:00 - 10:30

Sarah Machin, Power Saving Solutions
From spreadsheets to savvy: how we levelled up our operations with Field Service

Power Saving Solutions took the leap to drop all their tracking spreadsheets and replace them with one unified system – Salesforce, with Field Service. The team can now maximise their engineer schedule, maintain their assets regularly and make strategic business decisions based on real data. The initial ROI is clear — the team recouped the cost of the entire Salesforce implementation within just 13 weeks.
10:30 - 11:00

Stefan Jankowski, Salesforce Field Service Specialist
How to scale your operations with agent-first Field Service

Bringing this story to life is an overview of Salesforce Field Service and a demonstration of how the solution actually works day to day. Whether you’ve never seen Field Service before or you’re looking to check out the latest AI enhancements, we’ll share the key features and benefits.
11:00 - 11:30

David Okpala, Simpala Co-Founder
How to prepare your team for change and promote ROI

Engineers are like any of us - sceptical of change - it's human nature. That’s why preparing your team for change and adoption is critical for ROI on a tech investment such as this. Simpala's head of delivery, David Okpala, will share his approach based on his 10+ years experience across 100+ businesses so you know how to set your teams up for success.
11:30 - 12:00

Panel Q&A Session

An opportunity for you to dive a bit deeper and ask any questions you may have to all three speakers.
12:00 - 13:00

Light Lunch & Follow Up Chats

About the Speakers

Sarah Machin
Sarah Machin
Power Saving Solutions

With over 22 years’ experience across many industries, Sarah is a highly skilled Business Services Director, known for her expertise in process optimisation, compliance management and business transformation. Most recently, she’s transformed critical internal processes at PSS to help improve efficiency, cost effectiveness and customer service. Sarah inspires and motivates her teams, colleagues and partners with her innate ability and infectious personality.

David Okpala
David Okpala
Simpala Co-Founder

As our Co-Founder and Head of Delivery, David is 12x certified and has delivered over 250 projects over the last 10 years. He’s served as a member of the partner advisory board for Salesforce internationally. David specialises in manufacturing and high-tech, but loves any industry challenge. Each project, David cuts through all the noise, truly listens and helps customers benefit from a solution that actually works for them.

Stefan Jankowski
Stefan Jankowski
Salesforce Field Service Specialist

Stefan is a Field Service Specialist at Salesforce with extensive experience helping organisations across industries optimise their service operations. With a strong technical background in software, service, and infrastructure solutions, he specialises in designing and implementing field service strategies that enhance efficiency, customer satisfaction, and business growth.

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