Field Service Customer Forum #2
Scheduling Spreadsheets.
Disconnected Systems.
And So. Much. Admin.
Isn’t it time for a change? Join our in-person event to find out (from those who have already done it), how Salesforce Field Service can tackle all this and:
- Save time
- Cut costs
- Improve customer service
- Make field service operations, just simple…
The Simpala Customer Forum 2025
Overview
Ditch the spreadsheets and disconnected systems. It’s time to discover the future of field service management with automations, AI-intelligence and a proactive service that your customers will love.
Hear first hand from companies who have been there and done it: how Salesforce Field Service can help you automate, empower and scale your field operations.
Join us, in partnership with Salesforce, at the 2nd Simpala Field Service Customer Forum. You will hear success stories from Simpala customers, how to get the most out of the solution from our in-house experts and discover the technology powering the ROI.
Agenda
09.30
Arrival, Tea & Coffee
10.00
Welcome & Introduction
Daniel Simkin, Simpala Co-Founder
10.05
From patchwork to platform: How PPS connected their entire operation into a single source of truth
Kane Stewart, Packaged Pumps Systems
With 13 disconnected systems, Packaged Pumps Systems were duplicating work, losing visibility and limiting their own growth. By consolidating into a single Salesforce platform, the team cut systems by 70% and moved to one source of truth across sales, service, finance and field operations. Kane Stewart will share what the journey really looked like, and why, despite the hard bits, it was absolutely worth it.
10.20
Invest in change, not just technology: The 3 pillars of a successful implementation
Sarah Machin, Simpala (& Previous Customer)
A new system needs new behaviours. In this session, Sarah explores why most implementations fail after go-live. It’s not because of the technology, but because teams don’t adopt it. Built around three critical pillars: clarity, involvement, and support, this talk will challenge how you approach change, and demonstrate what it really takes to make it stick.
10.40
Break & Discussion
11.00
Maximise your field service ROI with practical, ready-to-use AI strategies
Stefan Jankowski & Adit Chittilappilly, Salesforce
Unlock the true financial potential of your field service tech stack. Join us as we discuss a practical roadmap for leveraging out-of-the-box AI features that increase efficiency and drive massive ROI. We’ll cover where to start, how to scale your vision over time, and conclude with a high-impact demo video so you can see these powerful tools in action.
11.20
Hindsight is 20:20: How to avoid costly mistakes and ensure success
David Okpala, Simpala Co-Founder
Having delivered over 200 projects, David shares what actually separates successful projects from those that struggle or even fail. This session isn’t about technology; it’s about everything you need to prepare before your project starts. From defining meaningful business metrics to improving data quality and rethinking outdated processes, David will walk through the practical steps that set your project up for success from day one.
11.40
Ask Us Anything: Panel Q&A Session
An opportunity for you to ask any final questions to all our speakers.
12.00
Light Lunch & Follow-Up Chats
Meet the Speakers
Daniel Simkin
As our Co-Founder and Commercial Director, Dan's focus is on the numbers. Business cases, ROI, and ensuring our customers get the biggest bang for their buck - Dan's proudest moment at Simpala to date was hearing one of our customers returned a 7 figure return in their first year since implementing Salesforce.
Dan's focus is on ensuring companies are ready for change and then tracking the metrics that prove the decision was a right one.
Kane Stewart
As Head of Customer Success at PPS, Kane is responsible for customer engagement, retention, and revenue growth. With a decade of experience leading customer-focused teams, Kane is a people-first leader with a proven record of building, developing, and guiding high-performing teams.
He is passionate about clarity, accountability, and continuous improvement, ensuring his team is empowered to succeed whilst also delivering a reliable, value-driven experience to customers.
Sarah Machin
A change and transformation specialist with over 10 years’ experience across multiple sectors, Sarah supports organisations in successfully implementing new systems, processes, and ways of working. Known for her engaging leadership style and infectious personality, Sarah helps teams embrace change, improve performance, and deliver sustainable results.
In her previous role, and as an early Simpala customer, Sarah transformed critical internal processes, improving efficiency, cost effectiveness and customer service. She’s since joined Simpala to support customers in their own transformation journey.
David Okpala
As our Co-Founder and Head of Delivery, David is 12x certified and has delivered over 250 projects over the last 12 years. He’s served on the partner advisory board for Salesforce internationally.
David specialises in manufacturing and high-tech, but loves any industry challenge. Each project, David cuts through all the noise, truly listens and helps customers benefit from a solution that actually works for them.
Stefan Jankowski
Stefan is a Field Service Specialist at Salesforce with extensive experience helping organisations across industries optimise their service operations.
With a strong technical background in software, service, and infrastructure solutions, he specialises in designing and implementing field service strategies that enhance efficiency, customer satisfaction, and business growth.
Adit Chittilappilly
With nearly two decades of experience in field service transformation, Adit specialises in leveraging Salesforce’s core data model to architect end-to-end solutions that bridge the gap between technical complexity and business value.
His focus is on the service-to-cash lifecycle, optimising the synergy between engineers, assets, and the customer experience.
ROI in as little as 4 months
Unsure if this solution would really make a difference in your business? Input your numbers into our ROI calculator and see the savings for yourself.
Learn more about Field Service
From customer stories to managing organisational change, our resources will give you the full picture of how you can benefit from Field Service.
The Simpala Guide to Salesforce Field Service
One customer reported more than 50% cut in service response time, leading to huge savings. Read customer stories and a no-jargon overview of Field Service in our comprehensive guide.
When do you need a Field Service solution?
If you’ve outgrown your in-house system or, dare we say, Excel spreadsheet, and scheduling and managing jobs has become very long-winded and complex, it might be time...
How to prepare your team for change and long-term success
With over 10 years of Field Service experience, our Delivery Lead knows exactly how to prepare a team for change. Find out what to expect during a project and how to set yourself up for success.